General

In order to improve customer service of a Field Service company, there is nothing better than equipping your technicians and employees with precise resources and information in order to offer customers quick and efficient service of the best quality possible.

There can be no doubt that the resolution of technical incidents is one of the critical tasks facing any organisation providing field services. When planning the tasks for a specific working day, the intention is to always adjust the human

The advent of the Internet of Things (IoT), artificial intelligence, and critical business process automation has introduced the Smart Field Service concept. Organisations that offer Smart Field Services are noted for their proactive nature because they anticipate customers’ needs and

Field service businesses are working in an increasingly competitive environment, which requires them to be ever more efficient and productive. This implies improving processes and abandoning traditional systems based on paper forms. Using an IT system limited to the office

Traditionally, businesses dedicated to offering field services went into action after an incident occurred (minor breakdowns, serious faults, etc.). The arrival of the IoT (Internet of Things) to the Field Services sector is becoming a revolution: it completely changes the

 June 6th* 11 a.m  on line According to Gartner, by 2020, more than 75% of large companies with field services will equip their technicians with mobile applications that boost profitability by improving efficiency and increasing customer satisfaction. In this webinar

Before choosing a Field Service Management (FSM) solution and implementing it in an organisation, you need to follow certain steps. Here are 10 tips that may be the key to success. Changing a FSM solution or using one for the first