Task4Work Blog, with the latest news about Field Service Management to stay updated in everything related to the management of your field services.
The advent of the Internet of Things (IoT), artificial intelligence, and critical business process automation has introduced the Smart Field Service concept. Organisations that offer Smart Field Services are noted for their proactive nature because they anticipate customers’ needs and
Main goal: excellence in field service management. And also a slogan for service businesses that require real-time monitoring of their technicians, materials, work orders, travel, etc. However, it is not enough to merely set out a goal; you must standardise
Improving customers experience also requires improving that of your own employees. Do you give them the necessary support to enhance their satisfaction and productivity? Let’s train our employees for the future of field services. In Field Services, the goal is
Field service businesses are working in an increasingly competitive environment, which requires them to be ever more efficient and productive. This implies improving processes and abandoning traditional systems based on paper forms. Using an IT system limited to the office
Traditionally, businesses dedicated to offering field services went into action after an incident occurred (minor breakdowns, serious faults, etc.). The arrival of the IoT (Internet of Things) to the Field Services sector is becoming a revolution: it completely changes the
Would you settle for a standard form in which your field staff collect details of their tasks at the customer’s facilities? Or do you want to go much further? If you read on you will discover how. When our
June 6th* 11 a.m on line According to Gartner, by 2020, more than 75% of large companies with field services will equip their technicians with mobile applications that boost profitability by improving efficiency and increasing customer satisfaction. In this webinar
Luciano García, General Manager of BFIX: “Our competitors try to do what we do, but they can’t and one of the reasons is Task4Work” The company BFIX is a multi-service business operating in more than 30 Brazilian cities.
Before choosing a Field Service Management (FSM) solution and implementing it in an organisation, you need to follow certain steps. Here are 10 tips that may be the key to success. Changing a FSM solution or using one for the first
Mobility and BYOD (Bring Your Own Device) is transforming the way in which people work and how companies are embracing these new work systems. If we are designing a mobility strategy for our organisation, we should take into account certain