Main goal: excellence in field service management. And also a slogan for service businesses that require real-time monitoring of their technicians, materials, work orders, travel, etc. However, it is not enough to merely set out a goal; you must standardise
How can I improve customer satisfaction and the effectiveness of my field workers?
The digital transformation of a business must be based on new methodologies and tools. This is the only way to improve the service you provide to your customers and abandon pencil and paper systems forever. Suppliers in the IT industry
Control and improve FSM key indicators
The effective management of field teams requires planning and a method capable of confirming that everything is being done correctly. And, of course, it is essential to be able to audit all the information and the key indicators. It is
Once again Task4Work at the IoT Solutions World Congress in Barcelona
Task4Work, the 100% cloud-based Field Service Management solution, will be present at the IoT (Internet of Things) Solutions World Congress at the Fira de Barcelona from 3 to 5 October.
Find Task4Work at the most important IoT dates
Task4Work, our Field Service Management Solution, will be present in two of the most important dates of the Internet of Things in 2017: the IoT Latin America held in São Paulo and the IoT Solutions World Congress which will take
Five technologies that should not be overlooked during after-sales services
Today’s customers not only acquire products or services, they acquire experiences. Brand experiences are based on this second phase of the relationship with the supplier after the sale has been made, and this is where a good Field Service Management
How do field workers operate when using the best map application in the world?
We shall give you four reasons why Google Maps is the best ally of any FSM solution to help you optimise your field team’s work and reduce costs. To provide the best field service, a good Field Service Management (FSM)
What is Field Service Management and in which fields and sectors does it apply?
Mobility, in certain sectors, requires solutions to maximise productivity and efficiency. What do employees who spend their days travelling from one customer to another need to do their work? They are the so-called field workers and there are specific solutions
5 Field Service Management Trends
Field Service Management is experiencing dramatic changes thanks to the mainstreaming and integration of IT, mobility and communications technologies. These technologies have had a very positive effect on field service teams, making them more productive and achieving new levels of