The project is financed by the European Regional Development Fund (ERDF) of the European Union and the Regional Government of Castilla y León through the Institute for Business Competitiveness (Instituto para la Competitividad Empresarial, ICE) of Castilla y León with
Four sound reasons for automating the resolution of technical incidents
There can be no doubt that the resolution of technical incidents is one of the critical tasks facing any organisation providing field services. When planning the tasks for a specific working day, the intention is to always adjust the human