General

A Field Services company offers various services to companies, but in particular maintenance services (either preventive or reactive). Technicians often encounter incidents that recur frequently. Having the right material and personnel to solve them is essential in order to preserve

Companies that provide field services need a strong technological support to optimise processes and provide the best service to their customers. They must face the daily challenge of optimising routes, allocating qualified staff and dealing with customers quickly and effectively.

As technology evolves, innovation permeates all facets of our lives. Both in the personal and professional area. And this innovation must, without a doubt, reach our companies. Otherwise, the risk of losing competitiveness is really high. It’s true that the

Since its emergence onto the market, Field Service Management (FSM) solutions haven’t stopped evolving. The constant incorporation of new developments and improvements has contributed substantially to the fact that businesses and departments dedicated to offering maintenance services and support have

For home maintenance and repair service companies, technology has become a fundamental ally to increase productivity in all areas. Thanks to this technology, they have been able to automate their business processes through FSM (Field Service Management) systems, control numerous

Are you a dispatcher? In that case, one of your key tasks when organising the workforce is precisely the appropriate assignment of tasks among the available work team. The customer’s SLA (Service Level Agreement), proximity, the specialisation of the required

Field Services companies are celebrating. The technological and economic situation has placed them in an optimal position to carry forward an effective and long-lasting transformation of their activity. One the one hand, there has been significant technological and functional advances

In the era of digital transformation, organisations in the Services sector which offer Field Services to their clients are at a critical moment. And it is the case that the evolution of the company (in other words, the level of

The data, the information, which is collected and generated on a day-to-day basis, have become one of the main assets of any organisation. In this sense, the Field Service Management tools are a valuable source in which to obtain insights

One of the most important aspects of FSM (Field Service Management) is precisely the management of the fluctuation of the service demand, in a sector in which the competition is more and more aggressive and customers don’t lower the standards